No products in the cart.
Refund and Returns Policy
At Jahan Collection, customer satisfaction is our top priority. We strive to deliver high-quality products, but if you experience any issue with your order, please review our refund and return policy below.
Return Eligibility
You may request a return or exchange if:
The product received is damaged, defective, or incorrect
The product is unused, in original condition, and with original packaging
The request is made within 3 days of receiving the order
Items showing signs of use, wear, or damage caused after delivery will not be eligible for return or refund.
Non-Returnable Items
The following items are not eligible for return or refund:
Items damaged due to misuse or mishandling
Products purchased during clearance or sale (unless defective)
Change-of-mind returns (size, color preference, or style choice)
Return Process
To initiate a return or exchange:
Contact our customer support within 3 days of delivery
Share your order number and clear images/videos of the issue
Once approved, we will guide you through the return process
Returns sent without prior approval may not be accepted.
Refund Policy
Approved refunds will be processed after product inspection
Refunds for Cash on Delivery orders will be issued via bank transfer or store credit
Refunds for Online Payments will be returned to the original payment method
Processing time may take 7–10 working days
Exchange Policy
We offer exchanges for eligible items, subject to product availability. If the requested item is unavailable, a refund or store credit may be offered instead.
Return Shipping
If the return is due to our error (wrong or defective item), return shipping will be covered by Jahan Collection
For other approved returns, shipping costs may be the responsibility of the customer
Contact Us
For return or refund requests, please contact us:
Website: www.jahancollection.pk
Customer Support: (Add your official contact number or email)